Policies and Procedures

Each participant’s legal and human rights are understood and incorporated into everyday practice.

Communication with each participant, the provision of support that is responsive to their needs and is provided in the language, mode of communication and terms that the participant is most likely to understand. This is undertaken via Participant Handbook which was designed so it is easy to read and understand. An interpreter/translator is provided upon request.

Each participant is supported to engage with their family, friends and chosen community as directed by the participant in Form27. Initial Assessment and Support Plan, Form22.Service Agreement and Participant Handbook.

Astonishing lifestyles must ensure that the following practices are taken to support the participant and their family and/or carer:

Train, support and encourage all staff and workers to implement this policy & procedure in their practices reflected in their Job description, Worker Handbook and Form08.Induction Checklist.

Communicate the success factors individually with the participants to find out what it looks like through Form27. Initial Assessment and Support Plan and Form26.Goal Plan for Participant. Support and assistance (e.g., involvement of a support person, interpreter, or advocate) will be provided to the participant if required. Interpreters would be available as below:
- The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Department of Home Affairs. https://www.tisnational.gov.au/

Astonishing lifestyles ensures that participant’s health and well-being is important for all staff and workers, therefore steps are taken to support this approach by reviewing and understanding Worker Handbook and undergoing an induction using Form08.Induction Checklist.

Astonishing lifestyles ensure that staff and workers empower participants skills by knowing their goals and working towards those goals. These goals can be reviewed and updated during support plan review.

Astonishing lifestyles ensure that participants’ independence is supported by workers.

Astonishing lifestyles ensure that staff and workers support participants’ freedom and respect their beliefs and values by adhering to the policies and procedures.

Astonishing lifestyles ensure that staff and workers understand that participants are treated equally even if they have a disability and should be always supported.

The above items which are related to the way that a participant and/or participants have been treated by the worker will be reviewed and assessed during the worker’s performance review via Form10. Worker Performance Assessment.